Shipping and Returns

  • What locations do you ship to?

    We ship to anywhere in Australia and have many happy customers all around the country and we are currently offering free shipping Australia wide on every order over $100 (Shipping usually costs $10 on all orders). For more info see our Shipping policy

  • Refunds

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For more info see our Refund policy

  • How long does an order take to arrive once shipped?

    We guarantee 1-2 business days for handling & processing your order. The standard delivery time frame is anywhere from 10-15 business days. The express shipping time is 5-10 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, natural disasters may cause further postal delays. For more info see our Shipping policy

Returns

We are committed to providing quality customer service and guaranteeing satisfaction with our return policy. If you receive an item that doesn't match your order, doesn't meet your expectations, or is broken/damaged, you can receive a full refund by returning the item. For more information please refer to our Refund policy

Warranty

Any item requiring installation by a licensed electrician is covered by a minimum of 6 months warranty. There is no warranty on light bulbs and globes but all light bulbs and globes are tested before despatch. For more information please refer to our Refund policy

Order Cancellation

Please reach out to us at shinelighting.sales@outlook.com to request a cancellation of your ongoing order. We provide a full refund when necessary provided the cancellation request is within 12hrs
of placing the order.