Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@shinelighting.com.au. Please note that returns will need to be sent to the address provided upon initiating the return process.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@shinelighting.com.au.
Order cancellation
Please reach out to us at sales@shinelighting.com.au to request a cancellation of your ongoing order. We provide a full refund when necessary provided the cancellation request is within 12hrs of placing the order.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we are unable to process returns for items purchased at a discounted price or gift cards. Additionally, please note that we do not accept returns of orders with promotions or deals.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Missing Packages
In the rare event of an order being lost in transit we are obligated to give you a 10 business days after the expected delivery date. This is to ensure the package has been misplaced and is not behind schedule due to external shipping factors.
Warranty
- Any item requiring installation by a licensed electrician is covered by a minimum of 6 months warranty.
- When claiming warranty on products the invoice from the licensed electrician will be required.
- If you would like to make a warranty claim please contact us at sales@shinelighting.com.au.
- Some light fittings have extended 2, 3, and 5 year manufacturer warranty. (Details of this is in the individual products)
- Our warranty does not cover freight costs or, installation, removal and labor costs
- All rubber seals must be used on waterproof lights in order to be under warranty
- There is no warranty on light bulbs and globes
- All light bulbs and globes are tested before dispatch
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@shinelighting.com.au.
Please note that any postage costs incurred when returning an item are not covered by our refund policy, except in cases where the item arrives faulty or damaged. Additionally, we cannot refund the express shipping charge for any returns.